Aastra 6730i (Version 3.2) User Guide EN Manual de usuario Pagina 69
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Line Keys and Programmable Keys
41-001376-00 Rev 01 – 06.2013 63
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
Phone Model
Status: Logged In and
Available
Status: Unavailable Logged Out
6730i Solid Red LED Blinking red LED No LED
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.
3. Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 Key.
The "Password" prompt displays.
4. Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key.
5. Press 4 (Login) to login to the queue.
You are logged into the queue and the following screen displays.
6. To allow your phone to be available in the queue, press 2 (Avail).
The following screen displays.
If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP
phone. You must manually change the state to “Available” in order to start receiving calls.
ACD: <Queue Label>
User ID:
= Next
= Login
ACD: <Queue Label>
Password:
= Next
= Login
ACD: <Queue Label>
= Avail
= Logout
ACD: <Queue Label>
= Unavail
= Logout
- Aastra Model 6730i IP Phone 1
- User Guide 1
- Release 3.2.2 1
- Service Pack 3 Hot Fix 1 1
- Software License Agreement 2
- Contents 3
- Contents 5
- About This Guide 7
- Phone Features 7
- Requirements 8
- Installation and Setup 8
- Getting Started 10
- Idle Screens 11
- Incomplete Configuration 12
- No Service 12
- IP Phone Keys 13
- Key Description 14
- IP Phone Keys 15
- Keypad Keys 16
- Simplified Options Menu 18
- Using the IP Phone UI 18
- Using the Aastra Web UI 19
- Phone Status 22
- Phone Status 23
- Customizing Your Phone 26
- Customizing Your Phone 27
- Contrast Level 29
- Live Dialpad* 29
- Set Audio 30
- Time and Date 31
- Language 36
- User Password 43
- Resetting a User Password 44
- Restarting Your Phone 45
- Phone Lock 45
- Multiple Line/ 48
- Call Appearance 48
- Programmable Keys 48
- Line Key 51
- Creating a Speed Dial Key 52
- Save to? 55
- Enter Number 55
- 5553491234 55
- Aastra Web UI 56
- Editing Speed Dial Keys 59
- Do Not Disturb (DND) Key 62
- Busy Lamp Field (BLF) Key 63
- BLF/List Key 64
- Configuring a BLF/List Key 65
- Flash Key 66
- Using the ACD Key 69
- Using Group Call Pickup (GCP) 73
- Configuring an XML Key 75
- Accessing the XML Service 76
- Sprecode Key 77
- Park/Pickup Keys 78
- How it works 80
- Call Forward Key 81
- BLF/Xfer 82
- Configuring a BLF/Xfer Key 83
- Speeddial/Xfer Key 84
- Speeddial/Conference Key 86
- Directory Key 87
- Configuring a Directory Key 88
- Intercom Key 89
- Reference 90
- Services Key 91
- Configuring a Services Key 92
- Using the Services Key 92
- Phone Lock Key 93
- Lock the Phone 94
- Unlock the Phone 94
- Configuring a Paging Key 95
- Using the Paging Key 96
- None Key 97
- Deleting a Key 98
- Using a Headset 100
- Making Calls 101
- Making Calls 102
- 555-1234 103
- Handling Calls 104
- Transferring Calls 105
- Handling Calls 107
- Conferencing Calls 108
- Ending Calls 113
- Managing Calls 114
- Managing Calls 115
- Callers List 122
- ). Screenname2 130
- ). The 137
- !. Items 4 and 5 allow you 140
- Missed Calls Indicator 142
- Voicemail 143
- Additional Features 144
- Display DTMF Digits 145
- Play Call Waiting Tone 146
- Stuttered Dial Tone 147
- XML Beep Support 148
- Status Scroll Delay 149
- Additional Features 151
- Call Waiting Tone Period 153
- Message Waiting Indicator 156
- Outgoing Intercom Calls 162
- Customizable Callers List Key 162
- Centralized Conferencing 163
- Ignore Answer 164
- Key Redirection 165
- 41-001376-00 Rev 01 – 06.2013 166
- Login Screen 167
- Username Screen 167
- Password Screen 167
- Tim’s Phone @ x462 168
- Roger’s Phone @ x464 168
- Call Terminated 169
- IP Phone UI 170
- Troubleshooting Solutions 171
- Troubleshooting Solutions 173
- Limited Warranty 175
- Repair Notice 176
- Exclusions 176
- Warranty Repair Services 177
- After Warranty Service 177
- Appendix A - Time Zone Codes 178
- Appendix A - Time Zone Codes 179
- Disclaimer 185
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